Find your product

There are 2 main ways to locate your product. You can use the search engine located in the top right hand corner of the site.

Alternatively you select one of the category images on the homepage which will take you through to the category page showing all items available in the desired category. Don't forget that there maybe multiple pages of products and you can use the page number links to jump between them. These can be found at the top and the bottom of the page.


Select your product

You can then either directly choose to rent the product by using the black rent button, or view more information about the artificial tree by using the green view button and then click the rent button on the next page.


Buy it

Once you click on the black rent button you will be taken to the basket page. From the basket you can either continue shopping for other products by clicking the 'Continue Shopping' button or proceed to checkout. You will then be required to enter payment and delivery details.


Receive your item

After you have placed your order, we will send you an email confirming that we have received your order. You will then be sent a second email to confirm that your order has been processed and dispatched. This will contain details of the method of dispatch used and furthermore include details of how you can track your order. It will also contain additional information regarding the order that you may find useful.


Can I make changes to my order?

Yes, it is possible to change your order by editing your shopping basket. You can view your basket at any time and right up to your order being completed by clicking on the basket box on the right hand menu.

Please follow the instructions in this section to action any changes required. Please be aware that it is not possible to make changes to your order once you have submitted payment details.


What can I do if my credit card has been declined?

If you receive notification that your credit or debit card has been declined you will be given the option to enter another card for payment or to cancel the order. You must contact the bank that issued the card to find out why.

Please Note: only your bank can tell you why your card has been declined.

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