What is “Your Account” and how does it work?

“Your Account” is your own private section of ArtificialPlantHire.co.uk that is created upon placing your first order with us. From here you will be able to track, amend and review past and present orders. This section also enables you to amend your personal, security and delivery details. It can be accessed at all times from the top menu bar by clicking on the “Your Account” tab. In order to gain access to this section, you will be required to enter both the email address and password that you provided on registration. If you cannot remember your password, please see below.


How do I access the “Your Account” feature?

Access to “Your Account” is possible by clicking on the “Your Account tab” on the top menu bar. This facility is available to customers who have already placed an order with us. Its functionality includes allowing you to track, amend and review both past and present orders.


Can I change my account details?

Yes. This is possible by entering your account as described above. Once you have accessed “Your account”, enter your new details in the fields that have changed then click on the “Save Changes” tab. If you are changing your password, you are required to enter your password twice and then to click on the “Change Password” tab.


What happens if I forget my password?

There is no need to worry if you forget your password. If this occurs, please click on the “Your Account” tab on the top menu bar. This will take you the “Your Account” section. Please click on the “Forgotten your Password Link”. This will take you through to a page where you will be required to answer a security question. If you answer this correctly, you will be permitted to choose a new password.


How much will delivery cost?

The delivery/collection charge is levied on all orders and includes delivery to and collection from a single venue at the end of the rental period. The delivery cost is based on the number of plants ordered and will be different for every order placed. It is a reflection of the actual cost to us which we pass on.

You can avoid this charge in full if you have a method of collecting the trees from our warehouse facility in Bournemouth and delivering them back at the end of the rental period. We are equally happy to quote for transport one way if you are able to arrange one leg of the trip only.

To take up either of these options, please call us on 01202 810916. We will then be able to place the order for you over the phone.
When will I receive the artificial trees I have hired?

The artificial trees you have rented will be delivered on the date you specified before 6pm. Please note that we only deliver goods on working days – it is possible to deliver on days outside this period however the costs of shipping are dramatically increased. The most cost effective way is to have them delivered earlier if possible to avoid any additional charges.

PLEASE NOTE: If you are ordering the plants for a time specific event we recommend you arrange to take delivery of the plants AT LEAST 2 WORKING DAYS before the event. This will provide an opportunity to address any delivery problems that may arise and ensure the plants arrive in good time.
Will I be required to sign for the plants when they are delivered?

Yes. All deliveries will require a signature upon arrival. For large orders this is particularly important as dedicated transport may be used. If you would like the artificial trees left in a safe place because you are out or delivered to a neighbour – please let us know in advance so we can make the necessary arrangements.
Is it possible to get the trees I have hired sent to and collected from an address other than the cardholders?

Yes. Simply fill in your billing address details (the address where your card is registered to) and then tick the box to deliver to an alternate address and fill in those details. Your goods will then be shipped there.
Can you dispatch to outside the UK?

All prices quoted on our site including the delivery/collection charge are based on delivery to a UK mainland address. We can deliver to areas outside this scope but please contact us on 01202 810916 for an individual delivery/shipping quote.



Find your product

There are 2 main ways to locate your product. You can use the search engine located in the top right hand corner of the site.

Alternatively you select one of the category images on the homepage which will take you through to the category page showing all items available in the desired category. Don’t forget that there maybe multiple pages of products and you can use the page number links to jump between them. These can be found at the top and the bottom of the page.


Select your product

You can then either directly choose to rent the product by using the black rent button, or view more information about the artificial tree by using the green view button and then click the rent button on the next page.


Buy it

Once you click on the black rent button you will be taken to the basket page. From the basket you can either continue shopping for other products by clicking the ‘Continue Shopping’ button or proceed to checkout. You will then be required to enter payment and delivery details.


Receive your item

After you have placed your order, we will send you an email confirming that we have received your order. You will then be sent a second email to confirm that your order has been processed and dispatched. This will contain details of the method of dispatch used and furthermore include details of how you can track your order. It will also contain additional information regarding the order that you may find useful.


Can I make changes to my order?

Yes, it is possible to change your order by editing your shopping basket. You can view your basket at any time and right up to your order being completed by clicking on the basket box on the right hand menu.

Please follow the instructions in this section to action any changes required. Please be aware that it is not possible to make changes to your order once you have submitted payment details.


What can I do if my credit card has been declined?

If you receive notification that your credit or debit card has been declined you will be given the option to enter another card for payment or to cancel the order. You must contact the bank that issued the card to find out why.


Please Note: only your bank can tell you why your card has been declined.


How do I find the product I’m looking for?

There are 2 main ways to locate your product. You can use the search engine located in the top right hand corner of the site.

Alternatively you select one of the category images on the homepage, this will take you to a different type of search engine where you can either select sub-categories or browse the available products. Don’t forget that there maybe multiple pages of products and you can use the page number links to jump between them.


I have been unable to find the product that I am looking for – can you help?

If you are unable to find the right plant for you, we are always here to help. Please email us with a description of what you are looking for and we will try and source it for you, if it is not already available from our database. If successful, we will reply with the details.


What happens if some or all of the plants arrive damaged?

If some of the plants arrive damaged, please contact us immediately – we will then be able to take action to rectify this immediately.


What happens if we decide the plants are not suitable after they have been delivered?

If you no longer require the plants or trees after they have been delivered please contact us immediately. We will then do our best to collect them the next working day and refund you for any rental period outstanding.


Is it safe shopping online with ArtificialPlantHire.co.uk?

We take great measures to ensure that all transactions with us are 100% secure. Our confidence in the security of your transactions with us is reinforced by the fact that not one of our customers has reported fraudulent use of a credit/debit card as a result of transactions completed with us.

In order to guarantee your security, we use secure-server software which encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

It is also worth noting that in the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.


Will you keep my personal details confidential at all times?

We promise to keep all your personal details safe and secure at all times. We respect your privacy at all times – please rest assured.


Will you share my information with other parties?

We will not share your personal information with any third parties unless we have received your express consent or furthermore if we are required do so for legal reasons such as fraudulent activities